Products / Services
Competition Number:
Competition Dates - From: 
Friday, June 06, 2014
Friday, June 27, 2014
Employment Type:
Full time- Permanent
Competitive Compensation and Benefits Package

  “Improving lives through our products and services, people and expertise.”

Recognized as one of Canada’s 10 Most Admired Corporate Cultures, Medavie Blue Cross understands each one of its 1,900 employees plays a key role in building a strong and successful organization. Throughout the six provinces in which we operate, we know our people make a difference in our customers’ lives each day. We encourage our employees to be involved and to support activities that allow for personal and professional growth and development. As a not-for-profit organization, we also place a high priority on giving back to the communities in which we live. 

If you are looking for an opportunity in a challenging, fast-paced and team-oriented work environment with a leading local organization, the career you’ve been looking for may be waiting for you at Medavie Blue Cross.

Role Summary:

The Trainer is primarily responsible for the training delivery to new and existing employees. He/she assists with the design, development and the organization of the various training information and works in collaboration with internal SMEs (Subject Matter Experts) to obtain and document processes and procedures for training. He/she conducts learner progress through testing and evaluation and shares results with leaders to ensure training measurement and success. He/she must have high attention to detail and use a positive and creative approach to the facilitation of training using a blended learning methodology (ie: Classroom facilitation, Virtual Training, eLearning, Self-Taught modules, etc.).  

He/she must be willing and able to travel to all Medavie Blue Cross Locations and / or the regional offices for the Blue Cross plans.

As a Trainer your Key Responsibilities will include:
  • Supports the training strategy and provides initiatives in accordance with the department's training policy;
  • Works collaboratively with key stakeholders through collaboration and acquiring and creating documentation used for training material (exercises, process flows, job steps, plans, etc.);
  • Assists with designing of a range of learning programs to align with operational requirements for effective delivery;
  • Validates course design (documentation, flow and style), tests the material and provides feedback;
  • Applies the principles of adult learning;
  • Has the ability to navigate through change, act as a professional mentor/coach while leading training and to model personal development;
  • When delivering the training, applies learning solutions and resources which utilize blended methods and technology;
  • Is responsible for the engagement of participants during learning sessions, fostering respect amongst the group creating a supportive environment which is conducive to learning through our professional approach; and,
  • Evaluates the transfer of knowledge and skills to employees throughout the training period and assists learners (new and existing employees) once training is complete through floor support, pro-active refresher training and ongoing collaboration.  

As the ideal candidate, you possess the following Qualifications:

Education: College diploma or equivalent and / or have a background in a leadership or training environment.

Work Experience: 1 to 3 years of relevant training and facilitation experience through classroom, on-line, virtual and web-based methodologies. In addition, work experience in a health insurance industry in Claims, Contact Centre and/or Administration would be considered a strong asset for this position.    

Other Qualifications: Working knowledge of the different systems used by our internal colleagues and their policies and procedures, such as Scepter, ES, POS, MS, etc. are considered a strong asset for this position.

Computer Skills: Solid working knowledge of Microsoft Office suite of products and online tools for the development of training curriculum as well as training and authoring tools with the ability to learn new technology quickly.

Language Skills: Bilingualism (French and English) would be considered an asset for this position. 

You also demonstrate the following Core Competencies:

Knowledge: Able to learn new industry, company, product, or technical knowledge. Provides the information people need to know to do their jobs and to make accurate decisions. Is effective in a variety of settings and can change tactics midstream when something isn’t working.

Analytical Thinking: Is able to easily make connections among previously unrelated notions, probes fruitful resources for answers. Learns quickly and uses logic and good judgement in decision making for when different situations and skills may call for different approaches. 

Communication Skills: Possess superior communication skills (oral, written and listening) and are adept at explaining concepts and giving directions

Customer Orientation: Is easy to approach and understands the customer needs and how to motivate them. Builds rapport, constructive and effective relationships and spends extra effort to put others at ease.

Execution and Organizational Skills: Is organized and has excellent time management skills with the ability to establish and manage priorities and effectively copes with change.

Team Work Skills: Easily gains trust and support of peers, encourages collaboration and is composed. Seeks and is receptive to feedback and enjoys working with people both as part of a team and one-on-one.

If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications please follow the instructions for applying on-line via the Medavie Blue Cross Corporate web site by clicking on the link below.


Apply Now

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. No phone calls please.

Citizenship - Useful Information

Please indicate in your application the reason you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Reliability screening will be required.

Medavie Blue Cross is an equal opportunity employer.