Recognized as one of Canada’s 10 Most Admired Corporate Cultures, Medavie Blue Cross understands each one of its 1,900 employees plays a key role in building a strong and successful organization. Throughout the six provinces in which we operate, we know our people make a difference in our customers’ lives each day. We encourage our employees to be involved and to support activities that allow for personal and professional growth and development. As a not-for-profit organization, we also place a high priority on giving back to the communities in which we live.
If you are looking for an opportunity in a challenging, fast-paced and team-oriented work environment with a leading local organization, the career you’ve been looking for may be waiting for you at Medavie Blue Cross.
Working in a team environment, the FAP Programs Admin Analyst will review, analyze and process completed documents. Also, the analyst will be required to place outgoing telephone calls, write and send communications to clients. As a member of the Federal Administered Programs (FAP) team at our 12 Millennium Drive office, you will develop a high level of knowledge of Federal Administered Programs. In this fast paced, automated environment, you will be expected to meet deadlines while keeping a high performance standard and adhering to our guidelines relating to privacy and security. The goal of this Centre of Excellence is to ensure that the Client receives the highest level of customer service possible.
The hours for this role are 7:45 a.m- 5:00 p.m. Includes free parking and employer paid benefits.
As a FAP Programs Admin Analyst, your key responsibilities will include:
- Review, analyze and process the completed documentation;
- Contact clients to follow up regarding any unreturned documents or to inquire on missing information relevant to the documentation;
- Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity;
- Produce clear and effective written materials; and
- Meet team and corporate goals and objectives based on your performance and contribution to the team.
As the ideal candidate, you possess the following qualifications:
Education: One year post-secondary diploma or equivalent.
Work Experience: One to two years’ experience directly related to customer service and/or contact centre.
Other Qualifications: Due to contractual obligations, the incumbent must be a Canadian citizen and receive enhanced reliability security clearance; possess highly effective listening skills to ascertain clients’ needs, and determine appropriate action required for resolution; have excellent verbal skills for explaining potentially complex issues to clients.
Computer Skills: Experience in all MS Office Suite programs; ability to navigate between various applications; strong keyboarding skills and the ability to enter data with speed and precision; working knowledge of FHCPS (Federal Health Claims Processing System) would be considered an asset.
Language Skills: Bilingualism (French and English) is considered a requirement.
You also demonstrate the following core competencies:
Knowledge: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Analytical Thinking: Makes good decisions (without considering how much time it takes) based on a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Communication Skills: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Customer Orientation: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Execution and Organizational Skills: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Team Work Skills: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
As a reminder, you're required to be in your current role for at least one year (or the duration of time specified in your offer letter) before becoming eligible to apply for internal competitions.
If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications please follow the instructions for applying on-line via the Medavie Blue Cross Corporate web site by clicking on the link below.
We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. No phone calls please.
Medavie Blue Cross is an equal opportunity employer.