Products / Services
Competition Number:
2013-498
Competition Dates - From: 
Friday, November 01, 2013
To: 
Thursday, November 14, 2013
Title:
Customer Service Representative
Location:
Dartmouth
Employment Type:
Full-Time, Permanent
Salary:
$27,516.37-$34,395.47, plus performance based incentive program
Description:

“Improving lives through our products and services, people and expertise.”
 
Recognized as one of Canada’s 10 Most Admired Corporate Cultures, Medavie Blue Cross understands each one of its 1,900 employees plays a key role in building a strong and successful organization. Throughout the six provinces in which we operate, we know our people make a difference in our customers’ lives each day.  We encourage our employees to be involved and to support activities that allow for personal and professional growth and development. As a not-for-profit organization, we also place a high priority on giving back to the communities in which we live.

If you are looking for an opportunity in a challenging, fast-paced and team-oriented work environment with a leading local organization, the career you’ve been looking for may be waiting for you at Medavie Blue Cross.

Role Summary:
Working in a team environment, the Customer Service Representative will communicate with key customers by telephone and/or in writing in a knowledgeable and personable manner.  The position is in a contact center environment with high call volumes.  Performance is measured based on a combination of quality, timeliness and availability to the customer.  The goal of the Customer Service Representative is to be proactive about providing consistent, reliable customer service experiences, and promote the retention of the customer base.
As a Customer Service Representative your Key Responsibilities will include:
  • Serve as the initial contact resolution for incoming telephone calls.
  • Assess customer needs and address issues in a timely manner, (including appropriate customer follow up) meeting quality objectives.
  • Provide customer service with reference to the application and renewal of the MSI Health Card.
  • Perform duties for MSI Reception and Control Clerk on a rotational basis.
As the ideal candidate, you possess the following Qualifications:

Education: High school and one year post-secondary diploma or equivalent.

Work Experience: 1 to 2 years relevant experience.

Other Qualifications: Highly effective listening skills to ascertain customers’ needs, and determine appropriate action required for resolution.  Excellent verbal skills for explaining complex issues to customers.  Excellent written communication skills.

Computer Skills: Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet.  Strong keyboarding skills and the ability to enter data with speed and precision.

Language Skills:  Bilingualism in English and French considered an asset.

You also demonstrate the following Core Competencies:

Knowledge: Demonstrates knowledge of customer needs and carious processes and procedures in own work area as well as a general understanding of processes in related work areas.  Has a broad understanding of how Medavie Blue Cross works.

Analytical Thinking: Uses business knowledge and experience to solve routine problems.  Asks questions to determine the sources of the problem; discusses possible solutions and makes suggestions.

Communication Skills: Communicates clearly and confidently verbally and in writing to a variety of audiences.  Demonstrates the ability to tailor information and delivery to suit the nature of the material, audience and situation.

Customer Orientation: Regularly handles routine customer questions and problems independently and proactively manages and monitors customer satisfaction while providing friendly and courteous customer service.

Execution and Organizational Skills:  Organizes work and information in a well thought out manner to deliver on specific tasks and milestones to meet deadlines.  Exhibits high levels of energy and perseverance on the pursuit of established goals.

Team Work Skills: Demonstrates an understanding of how the job contributes to the overall work unit and helps others with problem situations without being asked.

If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications please follow the instructions for applying on-line via the Medavie Blue Cross Corporate web site by clicking on the link below.

 

Apply Now

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. No phone calls please.

Citizenship - Useful Information

Please indicate in your application the reason you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Reliability screening will be required.

Medavie Blue Cross is an equal opportunity employer.