Products / Services
Competition Number:
2013-388
Competition Dates - From: 
Wednesday, September 04, 2013
To: 
Thursday, September 19, 2013
Title:
Customer Service Representative - NB Seniors Program
Location:
Moncton, NB
Employment Type:
Full-Time, Permanent
Salary:
$27,516 - $34,395
Description:

“To help improve the health and well-being of people and their communities.”

Recognized as one of Canada’s 10 Most Admired Corporate Cultures, Medavie Blue Cross understands each one of its 1,900 employees plays a key role in building a strong and successful organization. Throughout the six provinces in which we operate, we know our people make a difference in our customers’ lives each day.  We encourage our employees to be involved and to support activities that allow for personal and professional growth and development. As a not-for-profit organization, we also place a high priority on giving back to the communities in which we live.

If you are looking for an opportunity in a challenging, fast-paced and team-oriented work environment with a leading local organization, the career you’ve been looking for may be waiting for you at Medavie Blue Cross.

Role Summary:
As a Customer service representative within the NB Senior’s Program team, your primary responsibility will be to handle general inquiries over the phone or in person, provide assistance during the application process and update customer information on the Membership system. Working in a team environment, you will become knowledgeable about all the details of the benefits and services offered through this program.
As a Customer Service Representative, your key responsibilities will include:
  • Communicating and interacting with the New-Brunswick Seniors’ population over the phone, face to face interviews and in writing;
  • Conduct plan/benefit reviews with customers;
  • Liaising with other internal departments to resolve customer issues; and
  • Performing general administrative duties.
As the ideal candidate, you possess the following qualifications:

Education:
Post-secondary diploma or degree with a focus in Business and/or Administration or related field.

Work Experience: Minimum 2-3 years of relevant work experience.

Other Qualifications:
  • Possess strong organizational skills and enjoy working in a team environment;
  • A commitment to excellence in customer service.
Computer Skills: Proficient with Microsoft Office applications, in particular Word and Excel.

Language Skills: Bilingualism in English and French is required.

You also demonstrate the following core competencies:

Analytical Thinking/Problem Solving
: Uses logic and methods to solve problems with effective solutions.

Execution/Organization
: Is results driven; use resources effectively and efficiently.

Communication: Has strong interpersonal and communication skills (both verbal and written) with the ability to facilitate and initiate conversation over the phone and in person.

Customer Orientation: Enjoys meeting the public; establishes and maintains effective relationships with customers and gains their trust and respect.

Teamwork: Thrives in a team environment and is flexible in working hours between 8AM to 5PM.

If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications please follow the instructions for applying on-line via the Medavie Blue Cross Corporate web site by clicking on the link below.

 

Apply Now

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. No phone calls please.

Citizenship - Useful Information

Please indicate in your application the reason you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Reliability screening will be required.

Medavie Blue Cross is an equal opportunity employer.