Products / Services
Competition Number:
Competition Dates - From: 
Tuesday, June 18, 2013
Wednesday, July 17, 2013
Client Service Representative
Etobicoke, ON
Employment Type:
Full-Time, Permanent
Competitive Compensation and Benefits Package

“To help improve the health and well-being of people and their communities.”

Recognized as one of Canada’s 10 Most Admired Corporate Cultures, Medavie Blue Cross understands each one of its 1,900 employees plays a key role in building a strong and successful organization. Throughout the six provinces in which we operate, we know our people make a difference in our customers’ lives each day.  We encourage our employees to be involved and to support activities that allow for personal and professional growth and development. As a not-for-profit organization, we also place a high priority on giving back to the communities in which we live.

If you are looking for an opportunity in a challenging, fast-paced and team-oriented work environment with a leading local organization, the career you’ve been looking for may be waiting for you at Medavie Blue Cross.

Role Summary:
The Client Service Representative works closely with an Account Executive and interacts extensively with other operational areas within Medavie Blue Cross to support the sale and retention of corporate (large) group insurance plans.  As a member of the Corporate Client Service Team the Client Service Representative is involved in all aspects of the group sales process including group quotations, set up, renewal and service.  The position involves frequent contact with external customers, including Consultants and Groups;  success in this role demands a dual focus between accuracy and attention to detail  in performing adminsitrative functions, and strong commitment to customer service, building solid business relationships with customers; working collaboratively with numerous internal contacts to maintain service standards.   
As a Client Service Representative your key responsibilities will include:
  • Manages multiple inquiries from various levels of authority, including complex service inquiries of an urgent nature, coordinates resolution of escalated service concerns and communicates results to the customer;
  • Coordinates with Group Administation the installation for new group;
  • Involved in account management at all stages of group cycle: quotes, enrolment, amendments, service and renewals;
  • Required to participate in trade shows, wellness fairs, employee orientation sessions and finalist presentations for potential new clients; and
  • Leads/assist in best practice projects as a subject matter expert.
As the ideal candidate, you possess the following qualifications:
  • Completion of post-secondary education in related field or equivalent work experience;
  • Three to five years of relevant work experience;
  • An understanding of group health, dental, life and disability benefits;
  • Previous experience working in the insurance industry;
  • Having or working towards an insurance designation is considered an asset (LOMA, CEBS (GBA), ICA, etc.);
  • Strong computer skills and experience working with the Microsoft Office Suite and Lotus Notes; and
  • Bilingualism in English and French is considered an asset.

If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications, please follow the instructions for applying online via the Medavie Blue Cross Corporate website by clicking on the link below.


Apply Now

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. No phone calls please.

Citizenship - Useful Information

Please indicate in your application the reason you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Reliability screening will be required.

Medavie Blue Cross is an equal opportunity employer.