Products / Services
Competition Number:
2013-196
Competition Dates - From: 
Tuesday, May 14, 2013
To: 
Friday, May 24, 2013
Title:
Quick Pay CSR
Location:
Moncton, NB
Employment Type:
Full-Time, Temporary (15 month term)
Salary:
$31,643 - $39,554
Description:

“To help improve the health and well-being of people and their communities.”

Recognized as one of Canada’s 10 Most Admired Corporate Cultures, Medavie Blue Cross understands each one of its 1,900 employees plays a key role in building a strong and successful organization. Throughout the six provinces in which we operate, we know our people make a difference in our customers’ lives each day.  We encourage our employees to be involved and to support activities that allow for personal and professional growth and development. As a not-for-profit organization, we also place a high priority on giving back to the communities in which we live.

If you are looking for an opportunity in a challenging, fast-paced and team-oriented work environment with a leading local organization, the career you’ve been looking for may be waiting for you at Medavie Blue Cross.

Role Summary:

Working in a fast-paced environment, you will develop a high level of knowledge of Medavie Blue Cross products and services in order to meet the needs of walk-in traffic and answer inquiries professionally. You will also be responsible for processing health and dental claims received by Medavie Blue Cross.
Hours of operation for this position will be 8:45 a.m. to 5:00 p.m., Monday to Friday.
As a Quick Pay CSR your key responsibilities will include to:
  • Handle and process cash transactions;
  • Answer customer inquiries;
  • Data entry;
  • Process health and dental claim payments; and
  • Explain information related to policy and/or company products and services.
As the ideal candidate, you possess the following qualifications:

Education:  Post-secondary education in a related field.

Work Experience: Minimum six months previous experience in a customer service role.

Other Qualifications: Knowledge of claims processing, eligibility and claims systems; ability to perform cash transactions and balance cash float; previous experience with medical terminology would be an asset and the ability to travel and work flexible hours when required.

Computer Skills: Experience working with the Microsoft Office Suite and Lotus Notes.

Language Skills
: Bilingualism in French and English is a requirement. 

You also demonstrate the following core competencies:

Knowledge: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Analytical Thinking: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure and is able to make a quick decision.

Communication Skills
: Practises attentive and active listening; has the patience to hear people out and can accurately restate the opinions of others even when he/she disagrees.

Customer Orientation
: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind and establishes and maintains effective relationships with customers and gains their trust and respect.

Execution and Organizational Skills
: Enjoys working hard; is action oriented and full of energy for the things he/ she sees as challenging; not fearful of acting with a minimum of planning and seizes more opportunities than others.

Team Work Skills: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration and can be candid with peers.

If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications, please follow the instructions for applying online via the Medavie Blue Cross corporate website by clicking on the link below.

 

Apply Now

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. No phone calls please.

Citizenship - Useful Information

Please indicate in your application the reason you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Reliability screening will be required.

Medavie Blue Cross is an equal opportunity employer.