Products / Services
Competition Number:
2013-024
Competition Dates - From: 
Tuesday, January 29, 2013
To: 
Friday, April 05, 2013
Title:
Quality Assurance Analyst - New Business Installation
Location:
Etobicoke, ON
Employment Type:
Salary:
Description:

“Improving lives through our products and services, people and expertise.”

Recognized as one of Canada’s 10 Most Admired Corporate Cultures, Medavie Blue Cross understands each one of its 1,900 employees plays a key role in building a strong and successful organization. Throughout the six provinces in which we operate, we know our people make a difference in our customers’ lives each day.  We encourage our employees to be involved and to support activities that allow for personal and professional growth and development. As a not-for-profit organization, we also place a high priority on giving back to the communities in which we live.

If you are looking for an opportunity in a challenging, fast-paced and team-oriented work environment with a leading local organization, the career you’ve been looking for may be waiting for you at Medavie Blue Cross.

Role Summary:
The Quality Assurance Analyst will evaluate all amendments and group installation master applications based on current processes and standards.  The Quality Assurance Analyst will be responsible for maintaining and providing statistical and written audit results to the Installation Coordinators and Manager for all requests completed by the Installation team.  Significant emphasis is placed on accuracy for New Business Installations as this is a critical for our new Customers.  In order to facilitate the changing needs of our customers, an innovative and forward thinking mannerism is an essential characteristic in this position.
As a Quality Assurance Analyst your key responsibilities will include:
  •     Perform quality assurance audits on all master applications and workflows  based on current processes and standards;
  •     Assist in the development of the quality assurance process within the Ontario Installation team;
  •     Analyze audit results to identify and report on trends and training requirements;
  •     Analyze the results of audit reviews in order to identify key issues and give recommendations for solutions;
  •     Maintain and provide statistical and written audit results;
  •     Work with the Manager and Trainer in developing procedures to Master applications and amendments  are done in a consistent and efficient method;
  •     Create and perform queries for the purpose of analyzing results in order to provide feedback on the quality of work and the efficiency of the unit as a whole; and
  •     Monitor and coordinate with the members of the business area to ensure all current practices and processes are adhered to in a professional comprehensive manner.
As the ideal candidate, you possess the following Qualifications:
  •     Post-secondary education in a related field or equivalent:
  •     Five years insurance industry experience (Health, Dental, Life and Disability);
  •     Background in health and life insurance with the functional and technical knowledge and skills to do the job at a high level of achievement;
  •     The ability to develop new ideas to enhance the productivity and quality of the business area and use logic to solve problems with effective solutions;
  •     Excellent time management skills with the ability to organize workload and set priorities, working quickly and accurately under the pressure of established deadlines;
  •     A positive attitude and able to work and relate well in a team environment and build effective relationships with internal contacts;
  •     Ability to analyze documentation in order to identify trends; good interpersonal and active listening skills and the ability to work well independently and as a team player;
  •     High attention to detail and strong analytical skills are essential in order to analyze the quality/accuracy of documentation;
  •     Well-developed computer skills and ;
  •     Oral and written communication in both official languages would be considered an asset.
If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications please follow the instructions for applying on-line via the Medavie Blue Cross Corporate web site by clicking on the link below.

 

Apply Now

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. No phone calls please.

Citizenship - Useful Information

Please indicate in your application the reason you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Reliability screening will be required.

Medavie Blue Cross is an equal opportunity employer.