Travel Assistance

We provide Worldwide Travel Assistance to ensure you have access to services and assistance when you need it. Through the toll-free number, your Worldwide Travel Assistance will help you arrange care, payment to hospitals and health care providers and directions to the most appropriate clinic or hospital.

Worldwide Travel Assistance also provides necessary confirmation of your coverage to health professionals and can arrange for a family member to join you in the event of a medical emergency. Beyond medical needs, your travel assistance can also ensure transmittal of urgent messages along with coordinating claims and interpretation services.

Assistance 24 hours a day, 7 days a week

Canada and U.S.:
1-866-601-2583

From anywhere else:
0-204-775-2583 (call collect)

In case of emergency

If a medical emergency occurs during travel, please call (or, if necessary, have someone else call) the Worldwide Travel Assistance phone number above so they can direct you to a Preferred Provider. If possible, call BEFORE consulting for medical care.

If your service has been authorized when you call, and the provider is demanding up-front payment or a deposit, please advise your Worldwide Travel Assistance representative. In most cases, direct payment to the provider can be arranged.

What to expect when you call Worldwide Travel Assistance

On your first call, you will be asked for the following:

• Blue Cross ID card numbers
• Your name and employer’s name
• Your birthdate
• Your home address and travel address
• Your dates of travel
• A contact number
• Your provincial health card number
• Details of your current medical situation
• Information on whether you have access to other forms of coverage
  

If someone is calling for you, they will be asked to provide the above information on your behalf. Depending on the situation, other questions may be asked. A file number will be given, and needs to be noted and quoted each time you call.